Orders & Cancellations

Payments, order confirmation, out of stock and cancelling your order.

Why I didn't received my order confirmation email?

If you haven't received a confirmation within a few hours of placing your order, check your Spam or Junk folders, or reach out to us at [email protected] or through live chat.

When can I expect to receive my order?

Orders are shipped out within 1-2 business days. Shipping usually takes 2-5 business days to be delivered. As soon as your order is processed, you will receive an email with your parcel tracking number.

What are your payment options?

We offer the possibility to pay either by credit card (Visa, MasterCard, American Express) or by PayPal or Apple Pay.

Do you have interest-free payment plans?

Yes, we’ve partnered with Klarna and Alma to offer interest-free payment plans at no additional cost.

Can I modify or cancel my order after it's been placed?

You can modify or cancel an order within 24 hours of placing it. If 24 hours have passed, you will need to set up a return after receiving the package and apply for an exchange or a refund. If you’ve paid for shipping, please be advised that we won’t

Do I have to pay taxes and duties for orders within European Union?

All our shipments within European Union include all taxes and duties according to the rates in force.

Do I have to pay taxes and duties for orders outside European Union?

For order outside European Union, taxes and duties maybe requested upon delivery by locals customs. We recommend to check locals rules before ordering. We are always happy to help, if you need more information chat with us or email us at contact@xsui

A product I just purchased is now marked at a lower price, can I get a price adjustment?

If the order was placed within 7 days of the price change, we’d be happy to issue store credits for any price difference.