We can ship to all clountries within European Union and Liechtenstein, Switzerland, Norway and United Kingdom.

We can ship to all clountries within European Union and Liechtenstein, Switzerland, Norway and United Kingdom.

Where do you ship?

We offer Free shipping to Europe for orders from 200€.Learn more and see our full shipping policy >

We offer Free shipping to Europe for orders from 200&#x20AC;. Learn more and see our&#xA0;<a href="https://xsuit.eu/policies/shipping-policy" rel="noopener noreferrer" target="_blank">full shipping policy &gt;</a>

How much is the shipping?

At the moment we are only able to offer Priority Shipping which takes around 4-7 business days for most countries. 

Delivery times do not include processing, which can take 1-2 business days.

At the moment we are only able to offer Priority Shipping which takes around 4-7 business days for most countries.&#xA0;Delivery times do not include processing, which can take 1-2 business days.

Do you offer express shipping?

We offer priority shipping for all our products. Orders are shipped out within 1-2 business days. Shipping usually takes 2-5 business days to be delivered. Except in special cases or unavailability of one or more products, the products ordered will b

We offer priority shipping for all our products. Orders are shipped out within 1-2 business days. Shipping usually takes 2-5 business days to be delivered.Except in special cases or unavailability of one or more products, the products ordered will be delivered in one go.Once the order has been confirmed, the address indicated by the customer cannot be changed. The liability of the carrier or&#xA0;XSUIT EUROPE&#xA0;cannot be sought in the event of an impossibility of delivery due to an imprecision in the delivery address (it being specified that the designation of PO boxes is prohibited).The package is delivered to the recipient&apos;s letterbox or against signature if its weight is greater than 5kg. If the recipient&apos;s mailbox cannot contain the package, a calling card is left there. It indicates the coordinates of the place where the customer can collect the package. The customer has 15 consecutive days to collect it. Beyond this period, the package will be returned.

What is your shipping policy?

In general, we cannot change a delivery address after confirming your order. However, if your order has not yet been shipped, we can change it. To know the status of your order, you can send us an email at contact@xsuit.eu indicating your order numbe

In general, we cannot change a delivery address after confirming your order. However, if your order has not yet been shipped, we can change it. To know the status of your order, you can send us an email at&#xA0;<a data-fr-linked="true" href="mailto:contact@xsuit.eu">contact@xsuit.eu</a>&#xA0;indicating your order number.

Can I change my shipping address?

We do our best to process your order as quickly as possible. Orders are generally dispatched within 24 hours. To facilitate your delivery, we recommend that you indicate an address allowing you to receive the goods during the day. If possible, you ca

We do our best to process your order as quickly as possible. Orders are generally dispatched within 24 hours. To facilitate your delivery, we recommend that you indicate an address allowing you to receive the goods during the day. If possible, you can indicate your place of work. Likewise, we invite you to regularly check the status of your order using the tracking number that has been communicated to you. Finally, do not forget to indicate a valid phone number, which will allow the delivery person to contact you directly before his passage.

How long does shipping take?

Orders are shipped out within 1 to 2 business days, excluding weekends and holidays. 

Once shipped, your order should arrive within 4 to 7 business days for most countries.

Orders are shipped out within 1 to 2 business days, excluding weekends and holidays.&#xA0;Once shipped, your order should arrive within 4 to 7 business days for most countries.

How long does delivery take?

After your order has been shipped from our warehouse, we send you an email to the address you provided with a direct link to track your package. If you did not receive that email or cannot locate your tracking link, reach out to our support team at c

After your order has been shipped from our warehouse, we send you an email to the address you provided with a direct link to track your package. If you did not receive that email or cannot locate your tracking link, reach out to our support team at&#xA0;<a data-fr-linked="true" href="mailto:contact@xsuit.eu">contact@xsuit.eu</a>&#xA0;and we can help track down your order.

Where can I track my package after shipping?

In the event of incomplete delivery of your order, we invite you to inform us by email at contact@xsuit.eu to request a new delivery - shipping costs are at our expense.

In the event of incomplete delivery of your order, we invite you to inform us by email at&#xA0;<a data-fr-linked="true" href="mailto:contact@xsuit.eu">contact@xsuit.eu</a>&#xA0;to request a new delivery - shipping costs are at our expense.

An item is missing in my package, what should I do?

We attach particular importance to the quality of our products and we are very attentive to the comments of our customers. If you find the item received as visibly defective, please return it to us. If the item is indeed found to be defective, you ca

We attach particular importance to the quality of our products and we are very attentive to the comments of our customers. If you find the item received as visibly defective, please return it to us. If the item is indeed found to be defective, you can send by email to&#xA0;<a data-fr-linked="true" href="mailto:contact@xsuit.eu">contact@xsuit.eu</a>&#xA0;the invoice from the carrier in order to obtain reimbursement of the return costs. Upon receipt of your return, we will send the item in question to our quality department, which will determine the causes of this concern. If it is indeed a manufacturing defect on our part, we will offer you an exchange or, depending on your preference, a refund of your item.

I received a defective item, what should I do?

All products delivered to the carrier are and remain in perfect condition. In the event of delivery of damaged or incomplete merchandise, you can refuse the delivery and mention your reservations on the delivery note. You will then have to inform us

All products delivered to the carrier are and remain in perfect condition. In the event of delivery of damaged or incomplete merchandise, you can refuse the delivery and mention your reservations on the delivery note. You will then have to inform us by email at&#xA0;<a data-fr-linked="true" href="mailto:contact@xsuit.eu">contact@xsuit.eu</a>&#xA0;and request a new compliant delivery or the cancellation of your order as well as its refund.

My package arrived damaged, what should I do?

International shipping charges do not include duties and taxes for applicable countries. You will need to pay the carrier at the time of delivery to release your order. Please note: If you refuse your package upon arrival, the shipping charges will

Taxes &amp; Duties for orders within European UnionAll our shipments to these countries include all taxes and duties according to the rates in force. Taxes &amp; Duties for orders outside European UnionFor order outside European Union, taxes and duties maybe requested upon delivery by locals&#x2019; customs. You will need to pay the carrier at the time of delivery to release your order. Please note: If you refuse your package upon arrival, the package can be destroyed by customs and we won&apos;t be able to issue any refund. If the package is returned, refund will be made minus the courrier return fee. We recommend checking locals&#x2019; rules before ordering. We are always happy to help, if you need more information chat with us or email us at <a data-fr-linked="true" href="mailto:contact@xsuit.eu">contact@xsuit.eu</a>.

Do you cover taxes/customs fees?

Chat live with us using the bubble in the right corner. We will get back to you instantly.

Send us an email, whatever your request. We will get back to you as soon as possible.

Call us, whatever your question. We would be delighted to help you.

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xSuit EU Help Center

Information about shipping, deliveries, and cost.

Shipping & Deliveries