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xSuit EU Help Center

In the event of incomplete delivery of your order, we invite you to inform us by email at&#xA0;<a data-fr-linked="true" href="mailto:contact@xsuit.eu">contact@xsuit.eu</a>&#xA0;to request a new delivery - shipping costs are at our expense.

In the event of incomplete delivery of your order, we invite you to inform us by email at contact@xsuit.eu to request a new delivery - shipping costs are at our expense.

An item is missing in my package, what should I do?

Shipping & Deliveries

Quick Start Guide

Where are your products made?

What is the material/fabric made of?

What kind of nanotechnology are you using?

Is the nanotechnology safe?

How long does the nanotechnology last?

How long does the liquid repellency last?

Products

Why I didn't received my order confirmation email?

When can I expect to receive my order?

What are your payment options?

Do you have interest-free payment plans?

Can I modify or cancel my order after it's been placed?

Do I have to pay taxes and duties for orders within European Union?

Do I have to pay taxes and duties for orders outside European Union?

A product I just purchased is now marked at a lower price, can I get a price adjustment?

Orders & Cancellations

Where do you ship?

How much is the shipping?

Do you offer express shipping?

What is your shipping policy?

Can I change my shipping address?

How long does shipping take?

How long does delivery take?

Where can I track my package after shipping?

I received a defective item, what should I do?

My package arrived damaged, what should I do?

Do you cover taxes/customs fees?

How to make a return?

What is our return policy?

When will I received my exchange or refund?

Returns & Exchanges

Do your products have a warranty?

How does the warranty process work?

Warranty

How to choose my size?

What size should I order?

Do you have Short or Long sizes?

Can I tailor/alter my product?

Sizing

What are the care and maintenance instructions?

How should I wash my xSuit?

How do I wash my product?

What should I do if my xSuit gets wrinkled?

Is the xSuit machine washable?

Care & Maintenance

When are you restocking?

Stock

I placed an order and forgot to use my coupon code

How do gift cards and discount codes work?

Discounts & Gift Cards

An item is missing in my package, what should I do?Updated a year ago