How to make a return?Updated a year ago

To set up a return, head over to our Returns Portal. Make a return now >

We offer 30-day hassle free exchanges and refunds for items that are returned in brand new original condition (unworn, unwashed, unaltered) with the hang tags intact. Gift cards and clearance sale items are non-refundable. All product returns must be shipped back in their original packaging and include all accessories (hangers, collar tips, spare buttons, etc.).

The return costs are not covered by XSUIT EUROPE, so you can choose the carrier you want. Customers outside European Union are responsible for customs clearance.

Due to the hygienic nature of masks, we cannot accept returns or exchanges once the package has been opened.

If you're unsure about anything, please don't hesitate to contact us at [email protected].

For Exchanges Only

If the new desired size is not available, our team will contact you and offer a refund. On promotions that include a “free” item with the order, the promotional item cannot be exchanged.

For Refunds Only

Refunds are made to the original payment method used during purchase or can be received as store credit.

In this case, XSUIT EUROPE must reimburse the customer for all sums paid, after verification of the products, without undue delay and from receipt of the products returned by the customer.

XSUIT EUROPE, at its discretion, reserves the right to charge a restocking and repacking fee of up to 15% if products or packaging are returned in poor condition or missing components or accessories or require cleaning or ironing. In addition, XSUIT EUROPE reserves the right to not issue a refund or exchange at all if the return is missing components or accessories, or if products are damaged due to misuse or negligence.