I received a defective item, what should I do?Updated a year ago

We attach particular importance to the quality of our products and we are very attentive to the comments of our customers. If you find the item received as visibly defective, please return it to us. If the item is indeed found to be defective, you can send by email to [email protected] the invoice from the carrier in order to obtain reimbursement of the return costs. Upon receipt of your return, we will send the item in question to our quality department, which will determine the causes of this concern. If it is indeed a manufacturing defect on our part, we will offer you an exchange or, depending on your preference, a refund of your item.