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xSuit EU Help Center

<p><span id="isPasted" style="font-size: 16px; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Arial, Helvetica, sans-serif;">Orders are shipped out within 1-2 business days. Shipping usually takes 2-5 business days to be delivered. As soon as your order is processed, you will receive an email with your parcel tracking number.</span></p>

Orders are shipped out within 1-2 business days. Shipping usually takes 2-5 business days to be delivered. As soon as your order is processed, you will receive an email with your parcel tracking number.

When can I expect to receive my order?

Orders & Cancellations

Quick Start Guide

Where are your products made?

What is the material/fabric made of?

What kind of nanotechnology are you using?

Is the nanotechnology safe?

How long does the nanotechnology last?

How long does the liquid repellency last?

Products

Why I didn't received my order confirmation email?

What are your payment options?

Do you have interest-free payment plans?

Can I modify or cancel my order after it's been placed?

Do I have to pay taxes and duties for orders within European Union?

Do I have to pay taxes and duties for orders outside European Union?

A product I just purchased is now marked at a lower price, can I get a price adjustment?

Where do you ship?

How much is the shipping?

Do you offer express shipping?

What is your shipping policy?

Can I change my shipping address?

How long does shipping take?

How long does delivery take?

Where can I track my package after shipping?

An item is missing in my package, what should I do?

I received a defective item, what should I do?

My package arrived damaged, what should I do?

Do you cover taxes/customs fees?

Shipping & Deliveries

How to make a return?

What is our return policy?

When will I received my exchange or refund?

Returns & Exchanges

Do your products have a warranty?

How does the warranty process work?

Warranty

How to choose my size?

What size should I order?

Do you have Short or Long sizes?

Can I tailor/alter my product?

Sizing

What are the care and maintenance instructions?

How should I wash my xSuit?

How do I wash my product?

What should I do if my xSuit gets wrinkled?

Is the xSuit machine washable?

Care & Maintenance

When are you restocking?

Stock

I placed an order and forgot to use my coupon code

How do gift cards and discount codes work?

Discounts & Gift Cards

When can I expect to receive my order?Updated a year ago