Why I didn't received my order confirmation email?
If you haven't received a confirmation within a few hours of placing your order, check your Spam or Junk folders, or reach out to us at [email protected] or through live chat.
Payments, order confirmation, out of stock and cancelling your order.
If you haven't received a confirmation within a few hours of placing your order, check your Spam or Junk folders, or reach out to us at [email protected] or through live chat.
Orders are shipped out within 1-2 business days. Shipping usually takes 2-5 business days to be delivered. As soon as your order is processed, you will receive an email with your parcel tracking number.
We offer the possibility to pay either by credit card (Visa, MasterCard, American Express) or by PayPal or Apple Pay.
Yes, we’ve partnered with Klarna and Alma to offer interest-free payment plans at no additional cost.
You can modify or cancel an order within 24 hours of placing it. If 24 hours have passed, you will need to set up a return after receiving the package and apply for an exchange or a refund. If you’ve paid for shipping, please be advised that we won’t
All our shipments within European Union include all taxes and duties according to the rates in force.
For order outside European Union, taxes and duties maybe requested upon delivery by locals customs. We recommend to check locals rules before ordering. We are always happy to help, if you need more information chat with us or email us at contact@xsui
If the order was placed within 7 days of the price change, we’d be happy to issue store credits for any price difference.