xSuit EU Help Center logo
xSuit EU Help Center logo

All articles

Shipping & Deliveries

Information about shipping, deliveries, and cost.

Where do you ship?

We can ship to all clountries within European Union and Liechtenstein, Switzerland, Norway and United Kingdom.

How much is the shipping?

We offer Free shipping to Europe for orders from 200€.Learn more and see our full shipping policy >

Do you offer express shipping?

At the moment we are only able to offer Priority Shipping which takes around 4-7 business days for most countries.  Delivery times do not include processing, which can take 1-2 business days.

What is your shipping policy?

We offer priority shipping for all our products. Orders are shipped out within 1-2 business days. Shipping usually takes 2-5 business days to be delivered. Except in special cases or unavailability of one or more products, the products ordered will b

Can I change my shipping address?

In general, we cannot change a delivery address after confirming your order. However, if your order has not yet been shipped, we can change it. To know the status of your order, you can send us an email at [email protected] indicating your order numbe

How long does shipping take?

We do our best to process your order as quickly as possible. Orders are generally dispatched within 24 hours. To facilitate your delivery, we recommend that you indicate an address allowing you to receive the goods during the day. If possible, you ca

How long does delivery take?

Orders are shipped out within 1 to 2 business days, excluding weekends and holidays.  Once shipped, your order should arrive within 4 to 7 business days for most countries.

Where can I track my package after shipping?

After your order has been shipped from our warehouse, we send you an email to the address you provided with a direct link to track your package. If you did not receive that email or cannot locate your tracking link, reach out to our support team at c

An item is missing in my package, what should I do?

In the event of incomplete delivery of your order, we invite you to inform us by email at [email protected] to request a new delivery - shipping costs are at our expense.

I received a defective item, what should I do?

We attach particular importance to the quality of our products and we are very attentive to the comments of our customers. If you find the item received as visibly defective, please return it to us. If the item is indeed found to be defective, you ca

My package arrived damaged, what should I do?

All products delivered to the carrier are and remain in perfect condition. In the event of delivery of damaged or incomplete merchandise, you can refuse the delivery and mention your reservations on the delivery note. You will then have to inform us

Do you cover taxes/customs fees?

International shipping charges do not include duties and taxes for applicable countries. You will need to pay the carrier at the time of delivery to release your order. Please note: If you refuse your package upon arrival, the shipping charges will